Privacy Policy

1. Who We Are

TaxiTitan365 is a trading and operating brand of Engititan UK Ltd. Engititan UK Ltd is the controller of personal information processed for TaxiTitan365's transport coordination, customer, partnership, platform, reporting, and business-management purposes unless we state otherwise.

365SELLINGS LTD may provide commercial, account, invoicing, and settlement administration services for the TaxiTitan365 operator network. Depending on the activity, it acts under Engititan UK Ltd's instructions or as a separate controller for its own legal, accounting, debt-management, and compliance obligations.

The platform is designed to support licensed taxi and private hire operators through partnership enquiries, supplier relationships, transport demand coordination, and related business infrastructure services.

TaxiTitan365 does not directly operate taxi vehicles or provide licensed transport services itself. Transport services coordinated through the TaxiTitan365 network are fulfilled independently by appropriately licensed taxi and private hire operators and drivers.

• Website: TaxiTitan365
• Email: partnerships@taxititan365.co.uk

2. Information We Collect

We may collect the following information:

3. How We Use Your Information

We use the gathered information to:

3A. Lawful Bases

We process personal information where necessary to take steps requested before a contract, perform a contract, pursue legitimate interests in coordinating and securing journeys, administer operator relationships, prevent fraud, maintain records, and improve our services, comply with legal obligations, or where consent is required and obtained. Where limited health, mobility, or accessibility information is necessary, we use it only where a valid additional condition for special-category information applies, including explicit consent, vital interests, substantial public interest, or the establishment and defence of legal claims as appropriate.

We do not rely on consent where another lawful basis properly applies. Where processing is based on consent, it may be withdrawn without affecting processing already carried out lawfully.

4. Sharing Information

We may share information with:

• Licensed operator partners
• Companies supporting TaxiTitan365 commercial and settlement services
• Dispatch, booking and mobility technology providers, including Autocab iGO and iCabbi where used
• Mapping, routing, location, communications, hosting and security providers
• Payment providers where a supported card or payment-link service is used
• Analytics and marketing service providers where permitted
• Professional advisers where required
• Legal authorities when required by law

Note: We do not sell personal data to third parties.

5. Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected and to meet licensing, limitation, tax, accounting, fraud-prevention, complaint, safeguarding, security, and contractual obligations. Retention varies by record type. Enquiries that do not proceed may normally be removed earlier; booking, fare, settlement, complaint, and accounting records may be retained for up to six years after the relevant relationship or transaction unless a longer or shorter period is required by law, an active dispute, a licensing requirement, or a documented operational need. Live location is used for dispatch and journey oversight and is not retained indefinitely as live tracking data, although relevant journey-event and route evidence may form part of the booking record.

6. Cookies & Analytics

TaxiTitan365 uses essential technologies required for security and website operation. Analytics, marketing measurement, and other non-essential cookies or tracking technologies are used only where allowed by law and, where required, after an appropriate consent choice. You may change available cookie choices through the controls provided on the website or in your browser.

7. Security

We maintain proportionate technical and organisational safeguards designed to protect data against unauthorised access, alteration, misuse, loss, or disclosure. Measures may include role-based access, authentication, encryption in transit, audit logging, system monitoring, backups, incident response, supplier review, and limiting passenger data to personnel and operators who need it. No internet or communications system is completely secure, and users should not send passwords, API secrets, or full payment-card details through general booking notes or email.

8. Third-Party Services

TaxiTitan365 may exchange booking and operational data with third-party dispatch and mobility systems used by participating operators. Those systems may display fare estimates, driver and vehicle details, live status, location, messages, trip history, tips, ratings, cancellations, or payment status according to their configuration. Participating operators and their technology providers may act as separate controllers or processors for their parts of the service. External websites and services also operate under their own privacy information and terms.

8A. International Access & Transfers

Authorised operations, support, technology, or service personnel may access information from outside the United Kingdom where this is necessary to provide or support TaxiTitan365 services. Where UK personal information is transferred internationally, we use an applicable adequacy regulation, approved contractual safeguards such as the UK International Data Transfer Agreement or Addendum, or another lawful transfer mechanism, together with proportionate access and security controls.

8B. Your Data-Protection Rights

Depending on the circumstances, you may have rights to be informed, obtain access, request correction or erasure, restrict or object to processing, receive portable information, and complain to the UK Information Commissioner's Office. Some rights are limited by legal obligations, the rights of others, fraud prevention, licensing records, or the need to establish or defend legal claims. We may request information reasonably necessary to verify identity before acting on a request.

TaxiTitan365 does not make solely automated decisions that produce legal or similarly significant effects about passengers. Automated estimates, routing, matching, alerts, and fraud indicators may support operational decisions, with human review available where appropriate.

8C. Calls, Messages, Minors & Other Passengers

Calls and operational communications may be recorded or logged for booking accuracy, training, quality, safety, complaint handling, and evidence where lawful. A person arranging a journey for another passenger should provide only information necessary for that journey and should have authority or another valid basis to provide it. Children and vulnerable passengers should be booked and carried only in accordance with the accepting operator's policies and applicable safeguarding requirements.

9. Changes To This Policy

TaxiTitan365 reserves the right to update or modify this Privacy Policy where necessary. Updated versions will be published on this page with the revised update date.