These Operator Terms govern the relationship between TaxiTitan365 and all licensed operators, fleets, dispatch companies, and transport providers participating within the TaxiTitan365 operator partnership network.
TaxiTitan365 operates as a transport demand generation and operator partnership platform connecting passengers with independent licensed operators. Operators remain fully independent businesses and are not employees, agents, franchises, or representatives of TaxiTitan365.
TaxiTitan365 is operated by Engititan UK Ltd in association with 365SELLINGS LTD. For transport services accepted and fulfilled by an operator, the principal transport relationship is between the customer and the licensed operator providing the journey, subject to applicable law and any separate written terms agreed for that booking.
All operators participating within the TaxiTitan365 network agree to:
TaxiTitan365 may route its existing passenger booking volume based on service coverage, availability, operational reliability, competitive pricing, customer experience standards, vehicle capacity, and network requirements.
The TaxiTitan365 operator relationship is intended as a long-term partnership designed to increase booking volume for the operator, introduce new customers to the operator's fleet, and support sustainable growth in the operator's customer base and completed job count.
Customers introduced through TaxiTitan365 may become repeat or long-term customers of the operator through the quality and reliability of the service they receive. Operators therefore benefit not only from the individual bookings routed through TaxiTitan365, but also from the opportunity to build lasting customer relationships and additional future demand.
TaxiTitan365 does not guarantee minimum booking volumes, revenue levels, exclusive territory, or continuing allocation.
Bookings may be submitted through operator-provided booking channels, business booking portals, account access, APIs, telephone, email, or another method agreed between TaxiTitan365 and the operator.
Once a booking is accepted, the operator remains responsible for dispatch, driver allocation, operational fulfilment, and maintaining accurate booking information within its own system.
Where the operator creates a dedicated business or partner account for TaxiTitan365, the agreed Account Name, Account Code (TT365), identifier, or other account reference will be confirmed during onboarding.
Bookings submitted under the agreed TaxiTitan365 account, code, identifier, or other reference will be treated as TaxiTitan365 bookings for operational tracking, reporting, and reconciliation purposes.
The operator should ensure the agreed TaxiTitan365 account or identifier is applied consistently so that completed bookings, operator Cost, TaxiTitan365 Price, booking adjustments, and weekly reconciliation can be accurately identified.
For each booking, the operator's normal competitive customer fare for that journey should form the underlying operator Cost. TaxiTitan365 expects the Cost applied to its account to reflect the same normal fixed fare, or equivalent standard competitive fare, that the operator would ordinarily charge its own customers for the same journey, vehicle type, time, and service conditions.
Where fixed fares are available, the operator should apply its normal fixed fare structure to TaxiTitan365 bookings. The purpose of the partnership is to generate additional work and new customers for the operator while keeping the underlying journey Cost commercially competitive for the customer.
TaxiTitan365 independently determines the final customer-facing price ("Price") above the applicable operator Cost. The difference between the Price and Cost is the TaxiTitan365 booking margin.
For example, where the operator's normal Cost for a journey is £12 and the TaxiTitan365 Price is £17, the operator retains £12 and the £5 difference remains the TaxiTitan365 booking margin.
Operators are not required to discount their normal customer fares. The expectation is that TaxiTitan365 bookings are priced using the operator's ordinary competitive fare structure so that the partnership remains sustainable, customer-focused, and capable of increasing booking volume over the long term.
Depending on the operator agreement and booking type, the customer may pay by cash, card, prepayment, or another payment method accepted by the operator.
Where an operator requires prepayment in a particular area, for a particular booking type, or under its own payment policy, the operator may require the customer to pay in advance using any payment channel the operator chooses to make available.
The operator is responsible for applying and enforcing its own payment policy, including taking payment before dispatch, before travel, in the vehicle, or at another stage where the operator considers this necessary.
Where the operator or driver collects the full TaxiTitan365 Price, the operator retains its own Cost and the TaxiTitan365 booking margin is reconciled separately in accordance with the agreed settlement process.
TaxiTitan365 reconciliation is based on completed bookings for which the applicable customer payment has been received, together with any applicable and agreed booking adjustments or credits.
Each operator partnership will operate on an agreed weekly reconciliation cycle. The reconciliation period, statement day, payment due day, settlement deadline, and payment method will be confirmed with the operator during onboarding or otherwise agreed in writing.
TaxiTitan365 may issue a weekly reconciliation statement and/or invoice identifying the relevant completed bookings, operator Cost, TaxiTitan365 Price, TaxiTitan365 booking margin, and any applicable adjustments or credits.
The operator must settle the undisputed balance due to TaxiTitan365 by the agreed weekly payment deadline.
Cancelled bookings and genuine no-shows for which no customer payment has been received do not generate a TaxiTitan365 booking margin and are excluded from the amount payable to TaxiTitan365.
Where only part of a weekly reconciliation is disputed, the undisputed balance remains payable by the normal settlement deadline. The disputed booking or adjustment should be reviewed separately using the relevant booking, dispatch, fare, and payment records.
Administrative, reconciliation, invoice, or account disputes should not affect unrelated live, accepted, dispatched, or in-progress bookings unless the parties have formally acknowledged that operational suspension is required or there is an immediate safety, licensing, legal, or fraud concern.
Where a booking is cancelled or results in a genuine no-show and no customer payment has been received, TaxiTitan365 drops its booking margin for that journey.
TaxiTitan365 is not responsible for paying cancellation charges, no-show charges, driver compensation, or other operator-side charges where the relevant customer payment has not been received by TaxiTitan365.
Where the operator requires protection against cancellation or no-show exposure, the operator is responsible for applying its own payment or prepayment policy and may require the customer to prepay through an operator-provided payment channel before dispatch or travel.
Cancellation, no-show, or other administrative claims must not be unilaterally deducted from TaxiTitan365 booking margins or unrelated reconciliations unless the relevant adjustment has been formally acknowledged and agreed.
Where a TaxiTitan365 booking changes to, or is booked as, a wait-and-return journey, the operator should enter the Cost that it normally charges for that specific wait-and-return journey into the Cost side of the booking.
The customer-facing TaxiTitan365 Price for the original one-way booking should be doubled for the wait-and-return journey.
The operator Cost is therefore whatever the operator charges for that particular wait-and-return service, while the TaxiTitan365 Price is calculated as twice the original TaxiTitan365 Price.
Where a customer changes the destination, adds a via point, requests an additional short journey, incurs waiting time, or otherwise changes the journey during travel without that change having first been instructed by TaxiTitan365, the driver should notify the operator base and the booking should be amended to reflect the actual journey.
The operator may enter its own applicable additional charge into the Cost side of the booking for the amended journey, including its own charges for waiting time, via points, additional distance, additional short journeys, parking, tolls, airport charges, or other legitimate journey-related extras.
The customer-facing Price should then be amended so that the original TaxiTitan365 booking margin remains intact. In practical terms, where the operator Cost changes because of an in-journey amendment, the amended customer Price should equal the amended operator Cost plus the original TaxiTitan365 booking margin.
The operator's base or dispatch team has authority to make operationally necessary amendments to a live booking within the operator's own system, including changes to destination, route, via points, waiting time, vehicle requirements, timing, Cost, and other journey details.
Where an amendment changes the operator Cost, the corresponding customer Price should be amended so that the original TaxiTitan365 booking margin remains intact, except for wait-and-return bookings which are handled in accordance with Section 9.
Drivers should update the operator base regarding material changes during the journey so that the booking can be amended accurately.
Live bookings, accepted bookings, dispatched journeys, and journeys already in progress should not be delayed, cancelled, withheld, or otherwise adversely affected solely because of an administrative, reconciliation, invoice, account, or commercial dispute unless the parties have formally acknowledged that the dispute requires operational suspension or there is an immediate safety, licensing, legal, or fraud concern.
Administrative disputes should be handled separately through the relevant accounts, management, or Logistics & Operations channels without disrupting unrelated live passenger journeys.
Where a customer has a booking, payment, fare, cancellation, or service issue, the customer should contact the entity with which the booking was made.
For transport services accepted and fulfilled by a licensed operator, the operator remains responsible for matters under its control, including drivers, vehicles, dispatch, licensing, safety, journey fulfilment, and its own payment policies.
Where an operator requires TaxiTitan365 input regarding a booking, pricing, reconciliation, account, or partnership issue, the operator may contact the TaxiTitan365 Logistics & Operations Desk on 0113 534 0353.
Operators are expected to maintain professional standards across all journeys including:
Passenger and booking information supplied through TaxiTitan365 may only be used for legitimate booking, dispatch, fulfilment, payment, customer service, reconciliation, legal, regulatory, or complaint-handling purposes connected with the relevant journey.
Operators and drivers must not unlawfully share or misuse passenger contact details, addresses, payment information, or journey data.
Operators and drivers must not:
TaxiTitan365 reserves the right to suspend, restrict, or permanently remove operators from the network where operational issues, regulatory concerns, fraud risks, serious customer complaints, unpaid undisputed balances, misuse of booking access, or material reputational concerns arise.
Operators remain fully responsible for their drivers, vehicles, passenger safety, insurance, licensing, dispatch, payment policies, and regulatory compliance obligations. TaxiTitan365 shall not be liable for operational disputes, vehicle incidents, regulatory actions, driver conduct, cancellation or no-show charges where TaxiTitan365 has not received the relevant customer payment, or indirect business losses arising from operator activity.
Nothing in these Operator Terms excludes or limits liability where it would be unlawful to do so.
Unless expressly agreed otherwise in writing, operator relationships are non-exclusive. TaxiTitan365 may route bookings through other licensed operators, and operators may continue serving their own customers and other business partners.
TaxiTitan365 may update these Operator Terms periodically. Continued participation within the TaxiTitan365 network constitutes acceptance of any updated terms, subject to applicable law and any separately agreed written commercial terms.