These Operator Terms govern the relationship between TaxiTitan365 and all licensed operators, fleets, dispatch companies, and transport providers participating within the TaxiTitan365 operator partnership network.
TaxiTitan365 operates as a transport demand generation and operator partnership platform connecting passengers with independent licensed operators. Operators remain fully independent businesses and are not employees, agents, franchises, or representatives of TaxiTitan365.
TaxiTitan365 is operated by Engititan UK Ltd in association with 365SELLINGS LTD. For transport services accepted and fulfilled by an operator, the principal transport relationship is between the customer and the licensed operator providing the journey, subject to applicable law and any separate written terms agreed for that booking.
All operators participating within the TaxiTitan365 network agree to:
TaxiTitan365 may route its existing passenger booking volume based on service coverage, availability, operational reliability, competitive pricing, customer experience standards, vehicle capacity, and network requirements.
The TaxiTitan365 operator relationship is intended as a long-term partnership designed to increase booking volume for the operator and support sustainable growth in completed job count through properly recorded TaxiTitan365 bookings.
Operators benefit from continuing allocation where service quality, pricing, availability, reporting and settlement performance remain satisfactory. Nothing in these Terms permits an operator or driver to use a TaxiTitan365 journey or passenger information to solicit, divert or conceal future work that should be recorded through the TaxiTitan365 booking channel.
TaxiTitan365 does not guarantee minimum booking volumes, revenue levels, exclusive territory, or continuing allocation.
TaxiTitan365 may initiate or transmit a transport request to an operator through an agreed booking channel. A journey is not treated as accepted by the operator until the operator's system, dispatcher, API, or other authorised representative confirms acceptance. The accepting operator remains the licensed operator responsible for the booking, dispatch, driver and vehicle allocation, journey fulfilment, and compliance with applicable licensing conditions.
The parties may rely on booking references, API request and response records, dispatch records, status events, timestamps, driver and vehicle allocation records, location updates, fare records, cash-collection callbacks, messages, call records, and written communications as operational and reconciliation evidence. A failure by a third-party platform to display a field does not by itself change an otherwise agreed Cost, Price, margin, payment obligation, or accepted booking.
A quote, request acknowledgement, or payment receipt alone does not confirm operator acceptance or guarantee a vehicle. The accepting operator must confirm the requested vehicle category, pickup arrangements, and any material limitations. Arrival estimates must reflect the information reasonably available and be updated when circumstances change; they must not be presented as guaranteed unless expressly agreed.
Bookings may be submitted through operator-provided booking channels, business booking portals, account access, APIs, telephone, email, or another method agreed between TaxiTitan365 and the operator.
Once a booking is accepted, the operator remains responsible for dispatch, driver allocation, operational fulfilment, and maintaining accurate booking information within its own system.
Where the operator creates a dedicated business or partner account for TaxiTitan365, the agreed Account Name, Account Code (TT365), identifier, or other account reference will be confirmed during onboarding.
Bookings submitted under the agreed TaxiTitan365 account, code, identifier, or other reference will be treated as TaxiTitan365 bookings for operational tracking, reporting, and reconciliation purposes.
The operator should ensure the agreed TaxiTitan365 account or identifier is applied consistently so that completed bookings, operator Cost, TaxiTitan365 Price, booking adjustments, and weekly reconciliation can be accurately identified.
The operator must review the supplied passenger count, luggage, vehicle category, child-seat requests, pets, mobility aids, accessibility assistance, and other special requirements before accepting or allocating the booking. Where information is missing or a requirement cannot be met, the operator must seek clarification through the agreed booking channel and confirm a suitable alternative before dispatch. Vehicles must not be overloaded or unsuitable for the disclosed requirements. Any requirement for the customer to supply a child seat or any lawful supplement must be explained before confirmation. These arrangements do not override applicable accessibility or assistance-dog duties.
For each booking, the operator's normal competitive customer fare for that journey should form the underlying operator Cost. TaxiTitan365 expects the Cost applied to its account to reflect the same normal fixed fare, or equivalent standard competitive fare, that the operator would ordinarily charge its own customers for the same journey, vehicle type, time, and service conditions.
Where fixed fares are available, the operator should apply its normal fixed fare structure to TaxiTitan365 bookings. The purpose of the partnership is to generate additional work and new customers for the operator while keeping the underlying journey Cost commercially competitive for the customer.
TaxiTitan365 independently determines the final customer-facing price ("Price") above the applicable operator Cost. The difference between the Price and Cost is the TaxiTitan365 booking margin.
For example, where the operator's normal Cost for a journey is £12 and the TaxiTitan365 Price is £17, the operator retains £12 and the £5 difference remains the TaxiTitan365 booking margin.
Operators are not required to discount their normal customer fares. The expectation is that TaxiTitan365 bookings are priced using the operator's ordinary competitive fare structure so that the partnership remains sustainable, customer-focused, and capable of increasing booking volume over the long term.
Depending on the operator agreement and booking type, the customer may pay by cash, card, prepayment, or another payment method accepted by the operator.
Where an operator requires prepayment in a particular area, for a particular booking type, or under its own payment policy, the operator may require the customer to pay in advance using any payment channel the operator chooses to make available.
The operator is responsible for applying and enforcing its own payment policy, including taking payment before dispatch, before travel, in the vehicle, or at another stage where the operator considers this necessary.
Where the operator or driver collects the full TaxiTitan365 Price, the operator retains its own Cost and the TaxiTitan365 booking margin is reconciled separately in accordance with the agreed settlement process.
The confirmed customer Price communicated for the booking is the amount the operator or driver should request and collect, unless an authorised amendment is recorded. A lower estimate, meter amount, Cost value, tariff display, or supplier fare shown within an operator or driver system does not replace the confirmed customer Price where the systems distinguish between the supplier fare and the final passenger collection amount.
Where payment is divided between cash, an operator card terminal, an operator payment link, TaxiTitan365, or another agreed channel, the operator must record the amount collected through each channel. The total collected must not exceed the confirmed customer Price plus separately authorised tips or charges.
Tips and gratuities are separate from the operator Cost, TaxiTitan365 Price, booking margin, and any platform or supplier fee. A genuine customer tip belongs to the driver or other intended recipient and must not reduce the amount otherwise due to TaxiTitan365.
TaxiTitan365 reconciliation is based on completed bookings for which the applicable customer payment has been received, together with any applicable and agreed booking adjustments or credits.
Each operator partnership will operate on an agreed weekly reconciliation cycle. The reconciliation period, statement day, payment due day, settlement deadline, and payment method will be confirmed with the operator during onboarding or otherwise agreed in writing.
TaxiTitan365 may issue a weekly reconciliation statement and/or invoice identifying the relevant completed bookings, operator Cost, TaxiTitan365 Price, TaxiTitan365 booking margin, and any applicable adjustments or credits.
The operator must settle the undisputed balance due to TaxiTitan365 by the agreed weekly payment deadline.
Unless a different period is agreed in writing, an operator should raise a reconciliation dispute within seven calendar days after the relevant statement is issued and provide the booking-level evidence supporting it. Failure to dispute within that period does not waive a correction required by law or arising from demonstrable fraud or manifest error, but the statement may otherwise be treated as accepted for routine settlement purposes.
The operator must preserve sufficient booking, dispatch, fare, payment, cancellation, and completion evidence to verify each reconciled journey and provide relevant extracts on reasonable request. Records should be retained for the period required by applicable licensing, tax, accounting, data-protection, and contractual obligations.
Cancelled bookings and genuine no-shows for which no customer payment has been received do not generate a TaxiTitan365 booking margin and are excluded from the amount payable to TaxiTitan365.
Where only part of a weekly reconciliation is disputed, the undisputed balance remains payable by the normal settlement deadline. The disputed booking or adjustment should be reviewed separately using the relevant booking, dispatch, fare, and payment records.
Administrative, reconciliation, invoice, or account disputes should not affect unrelated live, accepted, dispatched, or in-progress bookings unless the parties have formally acknowledged that operational suspension is required or there is an immediate safety, licensing, legal, or fraud concern.
Where a booking is cancelled or results in a genuine no-show and no customer payment has been received, TaxiTitan365 drops its booking margin for that journey.
TaxiTitan365 is not responsible for paying cancellation charges, no-show charges, driver compensation, or other operator-side charges where the relevant customer payment has not been received by TaxiTitan365.
Where the operator requires protection against cancellation or no-show exposure, the operator is responsible for applying its own payment or prepayment policy and may require the customer to prepay through an operator-provided payment channel before dispatch or travel.
Cancellation, no-show, or other administrative claims must not be unilaterally deducted from TaxiTitan365 booking margins or unrelated reconciliations unless the relevant adjustment has been formally acknowledged and agreed.
Where a cancellation or no-show fee is actually collected from the customer, its allocation between the operator, driver, and TaxiTitan365 will follow the booking-specific or partnership arrangement. The operator must record the amount collected and must not classify a completed or paid journey as a no-show or cancellation.
The operator must take reasonable steps to ensure that its driver is shown or told the confirmed customer Price before payment is requested. If the operator or driver collects less than that amount without an authorised amendment, the resulting shortfall will not automatically reduce the agreed TaxiTitan365 margin. Responsibility will be determined from the cause of the shortfall, the instructions supplied, and the available evidence.
Any excess collection, duplicate payment, failed payment, chargeback, refund, or payment reversal must be reported promptly. No refund affecting TaxiTitan365's margin may be deducted from settlement without booking-level evidence and confirmation of the reason, except where immediate action is legally required. The party responsible for the underlying error, service failure, unauthorised charge, or payment handling will ordinarily bear the corresponding adjustment.
Where TaxiTitan365 exceptionally receives all or part of the passenger payment, the parties will reconcile the amount actually received against the operator Cost and the customer Price. Nothing in these Terms requires TaxiTitan365 to provide credit to passengers or operators.
The party that received the relevant payment must administer any refund or chargeback response through its payment provider, retain supporting records, and coordinate any corresponding settlement adjustment with the other party. Ordinary card-processing, payment-link, and provider fees are borne by the party using that payment service unless a different allocation is agreed in writing. Chargeback and refund costs must be allocated using the cause and evidence, rather than automatically charged to TaxiTitan365 or deducted from unrelated margins. A refund must not be made twice where payment was split between channels, and lawful customer remedies must not be delayed by an inter-party settlement dispute.
Where a TaxiTitan365 booking changes to, or is booked as, a wait-and-return journey, the operator should enter the Cost that it normally charges for that specific wait-and-return journey into the Cost side of the booking.
The customer-facing TaxiTitan365 Price for the original one-way booking should be doubled for the wait-and-return journey.
The operator Cost is therefore whatever the operator charges for that particular wait-and-return service, while the TaxiTitan365 Price is calculated as twice the original TaxiTitan365 Price.
Where, during or in connection with a TaxiTitan365 journey, the customer asks the driver to arrange a return, additional, repeat, future, or same-driver booking, the driver must not accept or arrange that work privately or outside the agreed TaxiTitan365 booking channel. The driver must first ask the customer to contact the entity through which the original booking was made. Only where the customer cannot reasonably make that contact or requires immediate assistance should the driver contact the operator base, and in that situation the driver must clearly state that the request originated from a TaxiTitan365 customer and booking.
If the operator base accepts or creates the requested journey, it must enter it under the agreed TaxiTitan365 account, code, or identifier and link the original TaxiTitan365 booking reference where reasonably available. A request for the same driver may be recorded, but allocation remains subject to driver availability and operational requirements.
For a return or materially equivalent repeat journey, the original TaxiTitan365 booking margin must be preserved unless TaxiTitan365 authorises a different margin. Where the route, timing, vehicle, waiting requirement, or other material journey condition differs, the operator must obtain or apply the appropriate updated TaxiTitan365 Price and margin arrangement. The new journey must not be treated as a direct fleet or private driver booking merely because the customer requested it through the driver or operator base.
Operators and drivers may communicate with customers as reasonably required to quote, confirm, dispatch, perform, support, amend, or resolve a journey. They must not use those communications to provide promotional contact details, request future direct bookings, disclose or compare the operator Cost or TaxiTitan365 margin in order to undermine the confirmed Price, or tell a customer that a lower price will be available by bypassing TaxiTitan365. This does not prevent information required by law, a receipt, or a factual explanation of an authorised journey charge or fare dispute.
Where a customer changes the destination, adds a via point, requests an additional short journey, incurs waiting time, or otherwise changes the journey during travel without that change having first been instructed by TaxiTitan365, the driver should notify the operator base and the booking should be amended to reflect the actual journey.
The operator may enter its own applicable additional charge into the Cost side of the booking for the amended journey, including its own charges for waiting time, via points, additional distance, additional short journeys, parking, tolls, airport charges, or other legitimate journey-related extras.
The customer-facing Price should then be amended so that the original TaxiTitan365 booking margin remains intact. In practical terms, where the operator Cost changes because of an in-journey amendment, the amended customer Price should equal the amended operator Cost plus the original TaxiTitan365 booking margin.
Where technically available, an amendment should be estimated, authorised, transmitted to the operator, and recorded before completion. If an operator-side meter, tariff, waiting-time calculation, or manual adjustment changes the final Cost without a prior TaxiTitan365 amendment, the operator must provide the final Cost and supporting evidence promptly so that the customer Price and reconciliation can be reviewed. An operator-side increase does not automatically consume the protected TaxiTitan365 margin.
Soiling (including vomiting, bodily fluids, spills, or excessive mess), specialist cleaning or sanitisation, passenger-caused damage to the vehicle or its fittings, and similar passenger-related incidents must be assessed and handled by the licensed operator under its own published policies, applicable licensing authority or council rules, and applicable law. These terms do not create an automatic entitlement to charge a customer or set a standard cleaning fee. Any charge must have a lawful basis, be reasonable and supported by evidence, and comply with any applicable limits and customer disclosure requirements.
The driver must report the incident to the operator base promptly. The operator is responsible for recording the booking reference, incident details, photographs where appropriate, and relevant cleaning or repair receipts or estimates; explaining the charge to the customer; and issuing an itemised receipt or invoice. The operator must collect any properly payable incident charge directly from the responsible customer through its own payment arrangements and handle any dispute or recovery directly. No additional debit may be taken without the necessary authority. The operator should notify TaxiTitan365 where the incident affects the booking, a complaint, or passenger safety, and provide relevant supporting information on request.
These incident charges are separate from the journey fare and the journey amendments described above. They must be recorded separately and do not change the agreed TaxiTitan365 booking margin. The operator must not invoice TaxiTitan365 for them, deduct them from amounts due to TaxiTitan365, or treat TaxiTitan365 as a guarantor of customer payment. Subject to Section 18 and applicable law, TaxiTitan365 is not responsible for soiling fees, cleaning or sanitisation costs, passenger-caused damage, associated repair or recovery costs, or any lawfully recoverable incident-related loss of use. A customer's refusal or failure to pay does not transfer those costs to TaxiTitan365. Any different allocation requires TaxiTitan365's express written agreement.
Ordinary cleaning, normal wear and tear, fuel, vehicle maintenance, driver pay, routine downtime, insurance excesses, and fines or penalties arising from operator or driver conduct remain the operator's responsibility and are not automatically chargeable to the customer or TaxiTitan365. Any exceptional passenger-related recovery, lost-property delivery, or other operational service charge must be separately justified, lawfully agreed or otherwise legally recoverable, and handled directly by the operator. Applicable consumer rights, equality duties, and restrictions on excluding liability continue to apply.
Airport, station, and other timed-pickup arrangements are governed by the operator's own lawful policies, including flight or train delays, waiting allowances and rates, parking, airport access or pickup charges, meeting points, and no-show procedures. The operator must present these policies and applicable charges to TaxiTitan365 before relevant bookings are quoted or accepted, and notify TaxiTitan365 of changes before they apply. Booking-specific exceptions must also be provided before confirmation so that TaxiTitan365 can explain the applicable terms and total price to the customer. The operator must confirm the pickup time or event used, meeting point, flight or train monitoring arrangements where offered, included waiting allowance, the point at which chargeable waiting starts, the applicable rate, and any parking or access charges. Monitoring is not implied merely because a flight or train number is supplied. Delays must be reviewed against the confirmed arrangements; waiting must not be calculated solely from a premature arrived status. Where the customer cannot be located or contacted, the driver must contact the base, make reasonable contact attempts, and follow the disclosed waiting and no-show policy before closing the job. Relevant arrival, contact, and waiting records must be retained.
The operator's base or dispatch team has authority to make operationally necessary amendments to a live booking within the operator's own system, including changes to destination, route, via points, waiting time, vehicle requirements, timing, Cost, and other journey details.
Where an amendment changes the operator Cost, the corresponding customer Price should be amended so that the original TaxiTitan365 booking margin remains intact, except for wait-and-return bookings which are handled in accordance with Section 9.
Drivers should update the operator base regarding material changes during the journey so that the booking can be amended accurately.
Where a driver reports that a TaxiTitan365 customer cannot contact the original booking entity and has requested a return, additional, repeat, future, or same-driver journey, the operator base may assist by creating the booking only under the agreed TaxiTitan365 account, code, or identifier. The base must link the original booking reference where reasonably available, preserve or correctly apply the relevant TaxiTitan365 margin in accordance with Section 9, record any same-driver request without guaranteeing allocation, and ensure the journey appears in normal TaxiTitan365 reporting and reconciliation. The base must not enter it as an ordinary fleet, street, driver, or private booking merely because the request was communicated through the driver.
Live bookings, accepted bookings, dispatched journeys, and journeys already in progress should not be delayed, cancelled, withheld, or otherwise adversely affected solely because of an administrative, reconciliation, invoice, account, or commercial dispute unless the parties have formally acknowledged that the dispute requires operational suspension or there is an immediate safety, licensing, legal, or fraud concern.
Administrative disputes should be handled separately through the relevant accounts, management, or Logistics & Operations channels without disrupting unrelated live passenger journeys.
If an accepted booking cannot be fulfilled because of a breakdown, driver unavailability, a missed pickup, or another operational failure, the operator must notify TaxiTitan365 and the customer promptly, give an honest revised estimate, and take reasonable steps to arrange a suitable replacement. Any transfer to another provider must comply with applicable licensing and subcontracting requirements, preserve the agreed booking reference and requirements, and identify the fulfilling operator to the customer. A material change in vehicle, timing, or price must be communicated and agreed where required; a replacement must not create an unauthorised extra charge.
Where no suitable replacement is available, the operator must record the failure accurately and cooperate promptly with cancellation and any refund or other remedy due under the booking terms and applicable law. The recipient of the customer payment handles the refund in accordance with Section 8A. No automatic TaxiTitan365 margin arises on an unfulfilled booking. Responsibility for additional costs or claims follows the cause, the parties' agreed obligations, and applicable law; the operator must not transfer its operational failure costs to TaxiTitan365 by unilateral deduction.
Where a customer has a booking, payment, fare, cancellation, or service issue, the customer should contact the entity with which the booking was made.
For transport services accepted and fulfilled by a licensed operator, the operator remains responsible for matters under its control, including drivers, vehicles, dispatch, licensing, safety, journey fulfilment, and its own payment policies.
Where an operator requires TaxiTitan365 input regarding a booking, pricing, reconciliation, account, or partnership issue, the operator may contact the TaxiTitan365 Logistics & Operations Desk on 01733 609418.
The operator must notify TaxiTitan365 promptly of any complaint, refund request, safety incident, allegation of misconduct, disputed collection, lost property report, or regulatory enquiry connected with a TaxiTitan365 booking and preserve the relevant evidence. The parties will cooperate in responding, but each remains responsible for matters within its own control.
The operator is responsible for checking and handling lost-property reports with its drivers, recording items found, keeping them secure, and arranging return or disposal under applicable requirements. Ownership should be verified before release. Any optional delivery or return charge must be explained and agreed with the customer in advance and collected directly by the operator; it must not be deducted from TaxiTitan365 settlement. Passenger information obtained for a lost-property enquiry must only be used for that purpose.
Operators are expected to maintain professional standards across all journeys including:
The operator may refuse or stop a journey where there is a genuine safety or legal reason, such as threats, violence, unlawful overloading, or conduct that makes travel unsafe. The driver must notify the base, record the reason, and take reasonable steps to avoid leaving passengers in an unsafe situation, seeking emergency assistance where necessary. Any fare, cancellation, or incident charge must follow the disclosed lawful policy and the actual circumstances; refusal is not an automatic entitlement to the full fare. Decisions must not unlawfully discriminate, and operators and drivers must comply with applicable duties concerning disabled passengers, reasonable assistance, mobility aids, and assistance dogs, including restrictions on extra charges and any valid statutory exemptions.
Passenger and booking information supplied through TaxiTitan365 may only be used for legitimate booking, dispatch, fulfilment, payment, customer service, reconciliation, legal, regulatory, or complaint-handling purposes connected with the relevant journey.
Operators and drivers must not unlawfully share or misuse passenger contact details, addresses, payment information, or journey data.
Operators must apply appropriate access controls and limit passenger information to authorised staff and drivers who require it for the journey. Telephone numbers should be masked where supported. Live location, journey history, booking notes, accessibility information, and recordings must not be used for unrelated monitoring, marketing, profiling, or personal contact.
Operators, bases and drivers must not use a TaxiTitan365 journey to solicit future direct work or provide business cards, leaflets, QR codes, telephone numbers, app links, discount offers, promotional messages, or other marketing material intended to move the customer to a direct fleet or driver booking channel. Necessary operator or driver contact details contained in a lawful booking confirmation, licensing display, receipt, safety communication, or journey-support message are permitted, but must not be presented or used as an invitation to bypass the entity through which the customer booked.
Where TaxiTitan365 and the operator each determine their own purposes for processing, each acts as an independent controller for those purposes. Where one party processes personal data solely on the documented instructions of the other, the parties will put an appropriate data-processing agreement in place. Each operator must assist with data-subject requests, incidents, correction, restriction, and deletion where reasonably required and legally applicable.
Operators and drivers must not:
TaxiTitan365 reserves the right to suspend, restrict, or permanently remove operators from the network where operational issues, regulatory concerns, fraud risks, serious customer complaints, unpaid undisputed balances, misuse of booking access, or material reputational concerns arise.
Operators remain fully responsible for their drivers, vehicles, passenger safety, insurance, licensing, dispatch, payment policies, and regulatory compliance obligations. TaxiTitan365 shall not be liable for operational disputes, vehicle incidents, regulatory actions, driver conduct, cancellation or no-show charges where TaxiTitan365 has not received the relevant customer payment, or indirect business losses arising from operator activity.
Nothing in these Operator Terms excludes or limits liability where it would be unlawful to do so.
The operator must maintain insurance appropriate to its licensed services and promptly handle driver, vehicle, passenger injury, property damage, and related incident claims with the relevant insurer or responsible party. It must preserve evidence, make any required reports to the licensing authority or other relevant body, and notify TaxiTitan365 of a claim connected with a TaxiTitan365 booking. Referral of a booking does not make TaxiTitan365 the operator's insurer or guarantor. Claims involving TaxiTitan365's own acts or omissions remain subject to applicable law and the liability limitations permitted by law.
Unless expressly agreed otherwise in writing, operator relationships are non-exclusive. TaxiTitan365 may route bookings through other licensed operators, and operators may continue serving their own customers and other business partners.
TaxiTitan365 may update these Operator Terms periodically. Material changes will be notified or brought to the operator's attention before they take effect where reasonably practicable. Continued participation after the effective date constitutes acceptance of the updated terms, subject to applicable law and any separately agreed written commercial terms.